In the event of consumer disputes, the consumer may use the European Online Dispute Settlement Platform,
available at http://ec.europa.eu/consumers/odr or the following alternative dispute resolution entities (under Law no. 144/2015 of 8 September):

Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

Braga
Rua D. Afonso Henriques, nº 1 (Ed. Junta de Freguesia da Sé)
4700-030 Braga
Tel: 253 617 604 / Fax: 253 617 605
E-mail: geral@ciab.pt
Web: www.ciab.pt

Viana do Castelo
Av. Rocha Paris, nº 103 (Ed. Vila Rosa)
4900-394 Viana do Castelo
Tel: 258 809 335 / Fax: 258 809 389
E-mail: ciab.viana@cm-viana-castelo.pt
Web: www.ciab.pt